Hiring Senior Child Support Customer Service Representative

Join our team as a Senior Child Support Customer Service Representative.
Be a part of helping families create a better life for children.
Visit kerncounty.com/careers to apply.

Qualifications:

High School Diploma, G.E.D. or equivalent and three years of experience working in a high-volume customer service environment resolving customer concerns and one (1) year of experience applying child support policies and procedures in a child support agency OR an equivalent combination of education and experience sufficient to obtain the knowledge and skill to successfully perform the essential duties of the job.

Knowledge of: policies and procedures related to the Department of Child Support Services; customer service principles; standard office procedures, methods, and equipment; techniques for dealing with challenging situations with the public, in person and/or over the telephone; automated computer systems and a working knowledge of word processing software; properly written and spoken business English.

Ability to: provide customer service; perform multiple tasks simultaneously; interpret, apply and explain complex rules, policies and procedures in a timely manner; communicate information so that customers understand; apply general rules to specific problems to produce answers; identify and implement best practices to improve team efficiency; communicate effectively orally and in writing; use computers and related software applications.

Application Closing Date: October 1, 2025, at 5:00pm