Video Transcript: Kern County Child Support Services | Our Values

[00:00:02] It’s been said that children are the
[00:00:04] future. But what kind of future will it
[00:00:07] be? To ensure the children of Kern
[00:00:09] County have a bright, healthy, and happy
[00:00:11] future, they need a strong foundation.
[00:00:14] Kern County Child Support Services can
[00:00:17] help give them that foundation. Our goal
[00:00:19] is to help families create a better life
[00:00:22] for their children by delivering
[00:00:23] outstanding child support services so
[00:00:26] all children can receive the financial
[00:00:28] and medical resources necessary for
[00:00:30] their well-being. This is our mission
[00:00:33] and these are our values.
[00:00:43] Trust is the foundation of everything we
[00:00:45] do. We build healthy relationships by
[00:00:48] acting with honesty and integrity. Our
[00:00:51] team prioritizes confidentiality and
[00:00:54] privacy with a positive intent to
[00:00:56] maintain and grow our trusting
[00:00:59] relationships.
[00:01:03] Teamwork is at the heart of our success.
[00:01:06] We work together and collaborate to
[00:01:08] achieve common goals. We also share our
[00:01:12] skills and our knowledge as we work
[00:01:15] together to create something good for
[00:01:17] the community we share.
[00:01:21] Quality is a standard we hold ourselves
[00:01:22] to through every interaction. We provide
[00:01:25] stellar service by going above and
[00:01:26] beyond expectation. Our investment in
[00:01:29] expanding our knowledge is incorporated
[00:01:30] in everything we do and is shown in the
[00:01:32] quality we consistently deliver.
[00:01:36] Communication is key in building strong
[00:01:39] relationships and even stronger
[00:01:41] connections. We value transparency to
[00:01:43] ensure everyone is informed and
[00:01:45] involved. We value feedback and make
[00:01:48] sure it’s shared constructively to make
[00:01:50] sure each and every person is involved
[00:01:52] in our decision-m.
[00:01:57] Respect is integral to our culture. We
[00:02:00] honor the unique diversities and
[00:02:02] perspectives of each individual that we
[00:02:04] work with. Compassion is at the core of
[00:02:07] how we treat each other. By approaching
[00:02:09] each situation with an open mind, we
[00:02:12] create and cultivate a caring
[00:02:14] environment where everyone can thrive.
[00:02:19] Innovation keeps us moving forward. By
[00:02:22] actively seeking transformation and
[00:02:25] growth, our team members implement
[00:02:27] creativity that improves our department.
[00:02:30] Whether it’s discovering new
[00:02:32] opportunities or finding better ways to
[00:02:34] collaborate, our department thrives
[00:02:37] because we implement innovative
[00:02:39] solutions that enhance our outcome.
[00:02:44] My customer service representative was
[00:02:47] amazing. She went above and beyond to
[00:02:49] help me and made my experience so
[00:02:51] positive.
[00:02:53] >> I appreciate your effort and humanity
[00:02:56] and I want to make sure that you know
[00:02:57] you made a difference to me today.
[00:03:00] The case worker I spoke with made me
[00:03:02] feel at ease with all of this being new
[00:03:04] to me. She was professional and
[00:03:06] informative and really shed light on the
[00:03:08] next steps in my case.
[00:03:11] >> It was quick and easy. They got my files
[00:03:14] ready and gave me all the info I needed.
[00:03:19] >> Happy, healthy children are indeed the
[00:03:22] future. And with the help of Kern County
[00:03:24] Child Support Services, caring parents
[00:03:26] have the resources to create a better
[00:03:29] life for their children.