What is Customer Connect
California Child Support’s self-service platform provides access to view Child Support case details, payment history, receive reminders, request documents, provide updates to other parent's profile, update contact information, and message the case manager.
View Your Child Support Case
Parents have access to view their Child Support case by registering and logging into Customer Connect.
Account Login Information
On the Customer Connect homepage, you will click “register” to create an account and request a PIN. Fill out the required fields, including your participant ID number. Your participant ID can be found on most letters you receive from us, usually at the top of the page. You can request to receive the PIN by email or mail. If you opt for an emailed PIN, you should receive it within 20 minutes. Once you receive your PIN, you can login using your participant ID and PIN. You may be asked to update your PIN after logging in with the temporary one you received by email or mail.